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Affinity Photo Crashing Frequently? Here’s How To Fix It

How you can fix Affinity Photo Multiple Crashes in Windows

My initial experience with Affinity Photo was a mixture of wonder and disappointment. Wonder, because I loved the way that they had reinvented the photo editing experience (for someone who grew up using photoshop), and that the editing experience could be so different: in some ways better than photoshop. But frequent software crashes spoil the user experience and are never part of the deal that one makes with their tools. Here’s how I figured out why Affinity Photo was crashing, and how I sorted it out.

Affinity Photo kept crashing at inopportune moments … like soon after building a focus-stacked image, if I even touched the mouse Affinity Photo would crash – consistently. Apparently, it was not something I did. ;-)

Affinity Photo Keeps Crashing, but It’s Not Caused by Affinity Photo?

Yes. If Affinity Photo is constantly crashing as soon as you installed it and opened it up for the first time, It’s most likely NOT because of Affinity Photo itself. It is likely due to some software conflict. In my case, it was Capture One Pro 21 that was causing the trouble.

I suppose that this frequent application crashing could begin if you install Capture One Pro after having used Affinity Photo for any length of time too, so watch out for that possibility.

Rectifying Affinity Photo Crashes

I went to the Affinity forum to report a bug, and that’s where I found out that the likely culprit for the frequent crashes was not Affinity Photo, but the way some other apps may be interacting with it, and with windows.

For me, it was the Windows Explorer integration that Capture One has. As soon as I followed the process described on the Capture One support forum, Affinity Photo became completely stable once again.

What Should You Do To Diagnose Frequent Affinity Photo Crashes?

So, for those of you facing repeated crashes in Affinity Photo, follow these steps to diagnose the issue:

  1. First, take a look at this list of well-known issues with third-party software. See if there is a fix that applies to your situation
  2. Try the suggested steps to perhaps resolve the issue before giving up on Affinity Photo.
  3. If the issue is still not resolved, but happens repeatedly and can be duplicated, post a bug report on the affinity forums. Reporting bugs helps out all users of the software, and also helps the developers understand how their software is working (or not working).
  4. Connect with the Affinity by Serif Customer Support Forum.
  • Capture One (windows explorer integration)
  • Brother Control Centre 4
  • Fresco Logic Proxy Display Driver
  • My Endpoint Protector
  • NVIDIA Optimize for Compute Performance
  • NVIDIA Surround
  • RivaTuner
  • FastPictureViewer Codec Pack
  • Duet Display (versions before only)
  • D3DGear
  • QTranslate
  • Actual Tools

You can find out more about how to sort out these known issues at this forum post by Mark Ingram.

Affinity Photo 1.10 Crashing Randomly, and When Zooming In and Out

With Affinity Photo 1.10, there seem to be a few bugs that are caused by an interaction with the Nvidia driver and most recommendations are to turn off OpenCL acceleration. You can find this at Edit > Preferences > Performance and by unchecking the Hardware Acceleration check box.

Disable Hardware Acceleration (OpenCL Compute Acceleration) in Affinity Photo
Disable Hardware Acceleration (OpenCL Compute Acceleration) in Affinity Photo 1.10

Users who have removed their old drivers and reinstalled them haven’t found a solution by doing so, probably indicating that it isn’t the NVIDIA driver’s fault. Only disabling hardware acceleration seems to work for the moment.

Why Am I Looking for a Photoshop Alternative?

For those of you who haven’t looked for a photo editing app to replace photoshop, the question may linger… Why even try to find an app other than Photoshop if it creates issues like this? Isn’t Photoshop the best answer to all your photo editing needs?

Fair question, and one that needs to be addressed.

  • Photoshop is great… But not the best.
  • For some people, it’s expensive… Their monthly subscription plan doesn’t suit others.
  • Some just don’t want to use an app by the dominant producer in any field… ie: they don’t want to support a monopoly.

To me, all these answers are valid, and I’m sure there are other reasons out there too.

Like many other photographers looking for Photoshop alternatives, I stumbled across Affinity Photo just because it is one of the best options out there.

The features on offer looked amazing (almost every tool has some innovative twist added to it), and the price looked just perfect for someone like me.

In the middle of a global pandemic, pricing becomes especially important. Some photographers have less work (and can’t afford a subscription), but still, need to get work done. Affinity had been kind enough to offer an extended trial period of 90 days, and offered everyone a 50% discount!

There was no reason not to give it a try, and I continue to be pleasantly surprised by the feature set that they offer.

Stable Apps Are Very Important

Professionals require stable tools. For Affinity Photo to be considered seriously by professionals, it needs to demonstrate exceptional stability and good performance. Nobody likes to do a significant amount of work on a project only to have the software crash when they try to use a tool. This is especially painful if you’ve forgotten to save your file recently.

This is why I was initially very surprised to find Affinity Photo crashing repeatedly when trying to accomplish a task. Thankfully, the fix was rather simple in this instance, and Affinity Photo has not crashed since then. I encourage you to download and try out Affinity Photo.

However, it’s still early days in my exploration of Affinity Photo. In contrast, I have 26 years of experience with using Photoshop, and that isn’t going away in a flash. Affinity Photo will have to earn its place in my arsenal of photography tools, and that will take time … but I like what I’ve seen so far.

I will keep you updated with new articles about Affinity Photo so stay tuned to my posts in the future, and hopefully, you too will find it a tool worthy of your photography toolkit.

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Published: June 3, 2021 | Last Updated: November 2, 2022

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